Terms and Conditions, Access Statement and Useful Links   TERMS AND CONDITIONS Reservations: Your reservation will not be confirmed until we have received a deposit. Single room supplement: A single room supplement of £10.00 will be charged for an under occupied room from 1st April – 31st May and from 1st October – 31st October 2008. From 31st May to 30th September 2008 a supplement of £15.00 will be charged for an under occupied room. Arrival and departure: Arrival – Please arrive whenever possible after 5pm, please contact us if you have a late or early arrival request. Departure – We ask you to vacate your room by 10.30am on your last day in order to make up the rooms for the next guests. Deposits: We should receive deposits for advanced bookings within 5 days of making your reservation, unless otherwise agreed. Please note the deposit is £30.00per room for a 1-3 nights reservation, £50.00pp for 4-6 nights and £75.00pp for 7 nights or more. Payment methods: We do not have credit or debit card facilities therefore all accounts must be settled in cash or by cheque. Cheques will be accepted up to the card limit where after a cash balance may be required. Cheques should be made payable to M.E.Shaw. Cancellation of bookings: In the event of a booking being cancelled by you up to 7 days before arrival, We will refund 100% of the deposit paid, In the event of a booking being cancelled less than 7 days before arrival, no refund will be paid, If no deposit has been paid and you cancel without any notice the full amount of the booking will be required. In the unlikely event that we will need to cancel the booking we will fully refund your deposit and help you find alternative accommodation. You are advised to take out independent holiday insurance cover in event of cancellation. Children: We welcome children of all ages but would respectfully advise that children must be supervised at all times by  parents/guardians and that consideration is given to other guests. Special diets/ Evening meals/Packed lunches: We cater for any special dietary requests with advance notice. Evening meals can be provided by advance notice to walkers or cyclists. Packed lunches are available with prior notice. Allergies - Reaveley farmhouse is not suitable for guests with allergies. It is a family home with 1 dog and 2 cats who although are not allowed in the letting bedrooms do have access to some of the ground floor communal areas. Disabled access: Unfortunately all our bedrooms are located on the 1st floor and it is necessary to climb stairs to access them. We will endeavour to assist with mobility needs where possible but we respectfully advise that guests consider this limitation at time of booking.   Access Statement Information: We aim to cater for the needs of all visitors in our home-based 3-bedroom bed and breakfast. The following statement is a summary of our provision. If you have any specific questions please feel free to contact us and we will endeavour to help. Pre-arrival There are no buses in the Ingram valley, the nearest bus stop can be located approximately 3.5 miles away on the A697 Coldstream road The main railway station at Alnmouth is 17 miles away, approx 35 minutes by car. There is a local taxi service that has disabled facilities in their taxis, if required we can make a booking for you. Menus can be provided in large print by prior arrangement. You can contact us via phone, +44 (0)1665 578268, Mobile +44 (0)7766 834504, Fax: 0871 900 3111 or email reaveleyfarm@aol.com Arrival and car parking facilities. On arrival to the property there are 2 access gateways, these are open at all times. There are no marked parking bays but ample room for all cars. The surface is loose gravel; it is level but doesn’t have any concrete paths for wheelchair use. We can assist guests with their luggage if required. Ingram village is just 1/2 mile away, it doesn’t have any shops or public houses, there is a public phone box and a National Parks information centre, opening times vary throughout the year.   Main entrance and reception The front porch has a thresher bar 4 cms high by 86cms wide and 1 step 7 cm high into the small hallway. We have a temporary ramp available if required (let us know if you need this and we will provide it for you upon arrival) The porch door is always unlocked and door knockers are placed on both the porch door and the internal door, it is situated at head height 154 cms. The door width is 86cms wide. On entry to our home there is a small hallway 3.36 by 1.33 metres and a further door 86cms wide leading to our main hallway that measures 8 by    2 metres. There is a wooden settle provided in the porch for seating and a small upright dining chair in the inner hallway. There are non-slip quarry tiles in the porch, non-slip cushion flooring in the small inner hallway and a short pile carpet in the main hallway and stairs. Public areas – General (internal) Our corridors to the downstairs dining room are 1.33metres wide. Corridors are painted in a light colour and are well lit. The flooring on all corridors are either non-slip cushion flooring or short pile carpet, the flooring in the dining room is short pile carpet. The covering on the stairs and upstairs corridor/hallway is short pile carpet. The dining room is situated on the ground floor. There are 12 stairs up to a small landing and then a further 3 more stairs to the upstairs hallway. The stairs are 17cms high, 26cms deep and 75cms wide. Public areas- WC Bedrooms are all en suite but no public WC available. Dining room Breakfast is served in the dining room on the ground floor. There are no steps. Furniture is flexible and can be moved on request. Door width is 84cms. Tables have an underspace of 63cms and a height of 76cms by 74cms wide  . There are chairs without arms provided. Menus can be prepared in large print with prior notice. We play the local radio station for weather and travel updates, in the dining room in the mornings; this can be changed to suit the guests. Laundry Washing and drying can be done for walkers and cyclists, sorry no ironing service available but if required an iron and board can be provided. Grounds and gardens The garden area is flat mainly and available for guests to walk or sit in (benches and tables provided), the pool and surrounding area is fenced off to deter children from visiting it alone. The Ingram National Park is approximately 100yds from the farmhouse; the information centre is ¼ mile away.   Bedrooms There are 3 first floor bedrooms: Bedroom 1: Double en suite room. Door width to room 80cms and to en suite room 64cms. There is approximately 137cms and 53cms between the wall and each side of the bed. There is 76cms free space between the end of the bed and the sofa. Bed is 51cms high but can be raised with blocks on request. There is a TV with teletext and free view channels. There is a clock radio alarm. Fitted short pile light carpet. Good contrast in décor. Bedroom 2: twin en suite room. Door width to room 84cms and to en suite room 66cms There is approximately 56cms between the two beds. There is 108cms free space between the side of bed and the sofa with a width of 3metres to en-suite door. Beds are 49cms high but can be raised on blocks on request. There is a TV/video with teletext and free view channels. There is a clock radio alarm. Fitted short pile carpet to bedroom and en suite. Good contrast in décor Bedroom 3: double en suite room. Door width to room 85 cms and to en suite room 80cms. There is 2.5metres free space between the end of the bed and the fireplace. There is 1 metre free space between the side of the bed and the sofa. There is 1.5 metres free space between the side of the bed and the window wall.  Bed is 53cms high but can be raised on blocks on request. There is a TV/video with teletext and free view channels. There is a clock radio alarm. Fitted short pile carpet to bedroom. Good contrast in décor. En suite Bathrooms Bedroom 1 en suite: Door width 64cms opening inwards. Shower cubicle edge/step is 22cms high Shower tray dimensions are 75cms by 75cms. Free floor space is  183cms by 123cms Basin is rounded at the front and is on a pedestal standing 82cms high. Toilet is 42cms high. Good colour contrast of walls and flooring Flooring is non-slip cushion flooring.  Bedroom 2 en suite: Door width 66cms opening inwards. Shower cubicle edge/step is 25cms high. Shower tray dimensions are 75cm by 75cms Free floor space is 1.6metres by 1.37metres. Basin is rounded at the front and is on a pedestal standing 82cms high. Toilet is 42cms high. Good colour contrast to floor and walls. Flooring is non slip cushion floor. Bedroom 3 en suite: Door width 80cms opening inwards. Shower cubicle edge/step is 21cms high. Shower tray dimensions are 75cms by  75cms. Free floor space is 1.57metres by 1.57metres. Basin is rounded at the front and is on a pedestal standing 82cms high. Toilet is 42cms high. Good colour contrast to walls and floor. Flooring is non-slip cushion flooring. Additional information Assistance dogs are welcomed. Only Mobile phones that are on the VODAFONE network will work in the valley, Orange works at the junction of the A697 / Ingram road, O2 works after Powburn, (approximately ¼ mile further on towards Morpeth) Reception going towards Wooler is intermittent. We are able to use the front door to the garden, the front door to the car parking area and the laundry room door to the car parking area in the need of evacuation, If you will need assistance in evacuating the premises please notify us on arrival and we will ensure you are evacuated safely eg. Hearing impairment/partially sighted. We are happy to take delivery of hired equipment for you with prior notice. We are a totally non-smoking establishment for your and our comfort. We can look after medicines/foods which we can put into our fridge on request, (not available 24 hours) Contact Information Address: Reaveley Farmhouse, Ingram Valley, Powburn, Alnwick, Northumberland. NE66 4LS Telephone: +44 (0)1665 578268  Text: +44 (0)7766 834504 Fax: 0871 900 3111 Email: reaveleyfarm@aol.com Website: www.reaveleyfarmhouse.co.uk Hours of operation: closed 25-26th   December 2008, 31st December- 2nd January 2009. Hour’s flexible to business; The B&B is our home so is occupied 24 hours. Mainline/mobile telephone answered 8am-10pm. Local accessible taxi numbers: Rons taxis -01668 281281 Local public transport numbers: Travel line -0870 608 2 608 We welcome your feedback to help us continuously improve if you have any comments please phone +44 (0)1665 578268 or email reaveleyfarm@aol.com. Thank you.